TERMS OF SERVICE
TOS is non-negotiable. By commissioning KaidaKat Studios you hereby agree to our terms of service.
ALLERGY WARNING
Costume pieces may be exposed to pet fur throughout the building process. Costumes are stored away from pets, but if you are severely allergic, keep this in mind when considering a commission from us. Costumes are thoroughly cleaned if they accidentally come in contact with any animals and before packing.
QUOTES
Quote requests must be submitted through the Google Form provided.
A clear, non-shaded digital reference sheet with 2-3 full body views of your character is required for a proper quote. We will not accept ‘not safe for work’ reference sheets. Any changes made to your character after the commission is accepted will have additional fees.
Receiving a quote does not mean you have been accepted for a commission. It only gives you an estimate on how much your fursuit will cost if you choose to commission us. Prices are subject to change between commission openings.
PAYMENTS
A NON-REFUNDABLE down payment of 30% is required to secure your commission spot. The down payment is required within 1 week of your commission being accepted. If the full 30% payment is not received within that time frame, we reserve the right to cancel the commission and you will lose your place in the queue. Your commission must be paid in full before any materials are purchased and before any progress will begin.
Payment is accepted via PayPal. International customers are responsible for all currency exchange fees.
Payment plans for the remaining 70% of the commission price are available and will be discussed on an individual basis. If full payment is not received by the discussed date, your commission may either be canceled or bumped to a later commission block. We have the right to cancel commissions due to late/neglected payments. If 2 or more payments are missed, the commission may be considered abandoned.
Payment plans that extend 2 or more months past the discussed deadline are subject to a price adjustment. If our prices have adjusted during that period of time, your project price will be adjusted accordingly.
COMMUNICATION
All communication regarding a project will take place via email from kaidakatstudios@gmail.com or through Telegram @KaidaKat
Clients will be given 48 hours to respond to a question about their commission before I continue. If changes to the commission are requested after that window, fees may apply.
If a client is unable to be reached via email or Telegram for 30 days, it will be treated as a customer cancellation and the 30% down payment will be lost. Completed or parts in progress will be lost and repurposed for sale. Otherwise, a full refund (minus the 30% down payment) will be applied.
DUCT TAPE DUMMIES AND MEASUREMENTS
Duct tape dummies are required for fullsuits. They must be made by following the requirements provided. If we receive a duct tape dummy that does not follow our requirements, we will ask for a replacement and will discard the incorrect one. We will not try to make an incorrectly made duct tape dummy work.
The cost of materials to construct a DTD and shipping fees to KaidaKat Studios are the client’s responsibility. This includes tariffs and import fees for customers outside of the United States.
Projects will not be started until a proper DTD and required measurements are provided. If these are not received within 4 weeks of being requested, we reserve the right to cancel the project. The down payment, currency exchange fees and compensation for time will not be refunded.
WORK IN PROGRESS AND CHANGES
We will provide multiple work in progress photos via email or Telegram during the commissioning process. If changes are requested, they must be communicated within 48 hours of receiving the photos to ensure a quick turn around on your project. Please do not commission us if you are unable to access your email or Telegram on a regular basis. We work quickly and will move on if a work in progress message is not responded to within 48 hours.
Large changes cannot be made once the order is finalized via the 30% down payment. If changes to the character design are requested after the 30% is paid, additional fees will apply. Some cases may require a new project quote. Changes cannot be made to items once they are completed. It is the customer’s responsibility to alert us to any change requests during the commissioning process.
DEADLINES
We will provide a general estimate for completion time (usually 6-8 months once a project is started) that is not guaranteed. We do not work with convention deadlines. We can try our best to reach requested deadlines, but they are in no way guaranteed. Any commission may be subject to delay. If any delay occurs, clients will be notified right away.
REFUNDS/CANCELLATIONS
Refunds are not available for the 30% down payment. Refunds are not available on completed projects.
If a commission is cancelled by KaidaKat Studios due to unexpected events such as illness, family death, natural disaster, etc. the client may choose to be refunded any payments made plus the 30% down payment or receive a partial refund + any fully completed costume parts. We do, however, reserve the right to cancel an order if the commissioner harasses, threatens or is otherwise unreasonable to work with.
If a commission is cancelled by the client or must be cancelled by KaidaKat Studios due to client neglect and/or harassment, the 30% down payment and any currency exchange or transaction fees will NOT be refunded under any circumstances. Refunds after construction has begun can be discussed and will depend on how much progress has been made. We reserve the right to keep partially started or completed parts for a project that has been cancelled.
If you receive a completed project and decide it is not to your liking, a refund will not be provided. We will provide multiple work in progress photos throughout the construction process and changes must be requested during that time.
Cancellations cannot be retracted. Once a cancellation is confirmed by both parties, it is final.
If a PayPal account is not verified, and the automatic refund window through PayPal has passed, we may only be able to refund up to a certain amount. This is due to PayPal’s TOS. If this happens, we will refund as much as PayPal allows and contact the client immediately. If we are unable to contact the client for 6 months via email once a cancelation has been finalized, any remaining refund is forfeited. It is not the responsibility of KaidaKat Studios to hunt clients down by searching for other means of contact.
SHIPPING
Shipping price will be determined once a suit is completed (this includes shipping supplies such as boxes, bags, bubble wrap, tape, etc, actual shipping cost, and insurance cost). We will invoice the client with the price owed and will not ship the costume out until the shipping is paid in full.
For US customers, items will be shipped via USPS. We require all items to be insured and tracked. We do not allow projects to be picked up locally.
We will hold completed costumes for no longer than 2 months. If shipping is not paid within that time frame, the completed parts and any money paid to KaidaKat Studios are forfeit. We reserve the right to alter completed parts and resell them if they are forfeited.
Items will only be shipped to the address provided by PayPal. There are no exceptions to this.
For international customers, we will also ship via USPS and will insure/track the package. International shipping can be very expensive. We will NOT lie on Customs Forms. Providing false information on Customs Forms is illegal and we will not risk our business. International customers are fully responsible for their countries’ import fees and/or tariffs. These may apply IN ADDITION to the shipping fee paid to KaidaKat Studios.
Clients are responsible for all shipping fees in regards to sending DTDs, shoes or other supplies to KaidaKat Studios. This includes any import fees or tariffs if the client is shipping outside of the United States. If KaidaKat Studios is charged import fees or tarifs, we will invoice the client for these fees. These fees must be paid by the client before any work on the project begins.
WARRANTY
Please remember that our pieces are individually handmade and may have some imperfections or inconsistencies.
If a costume arrives with a damaged box, please take pictures of the box before opening it.
If the costume inside is damaged, please take photos of the damage and contact KaidaKat Studios immediately so that USPS can be contacted.
All of our costumes have a 90 day warranty, beginning on the day the item is received. We are happy to repair holes, popped seams, places where adhesives fail and other problems where we would be at fault. Misuse of your costume may void any warranty. Any alterations not performed by us or approved by us voids any warranty.
Return shipping to us is not covered.
Large repairs may be discussed on a case by case basis and fees may apply.
Cleaning fees will apply if costumes are returned to us dirty.
Repairs outside of the warranty may be requested and are dependent on our current queue.
The client is responsible for the shipping fee to KaidaKat Studios, fees for the repairs and the shipping fee to send the costume back. We will only ship costumes back using USPS that are tracked and insured.
We are not responsible for repairs that may be needed due to incorrect measurements provided or improperly constructed DTDs.
If repair, cleaning or shipping fees are not paid within 90 days, the repair is considered abandoned and KaidaKat Studios may do what they wish to the costume in our possession. Costumes will likely be sent back in their current state.
**Premade costumes are not guaranteed to fit the buyer. These costumes are ones that are completed and then put up for sale. Adjustments will not be made to premades unless discussed with us before the purchase.
SOCIAL MEDIA
KaidaKat Studios has the right to post work in progress and finished photos of commissioned costumes on our various social media sites (Twitter, Instagram, etc.) as we please.
We are happy to withhold progress and finished images to an agreed date, if you desire.